Agent - Export Conversations - Laburen Documentacion

# Export all conversations for an agent
curl --location --request GET 'https://dashboard.laburen.com/api/agents/clt7x2a0r0000lb08d9z3f5k1/conversations-export' \
--header 'Authorization: Bearer <API_KEY>'

# Export conversations from specific date range and channel
curl --location --request GET 'https://dashboard.laburen.com/api/agents/clt7x2a0r0000lb08d9z3f5k1/conversations-export?from=2026-01-01T00:00:00Z&to=2026-06-16T23:59:59Z&channel=whatsapp&status=RESOLVED' \
--header 'Authorization: Bearer <API_KEY>'

const apiUrl = 'https://dashboard.laburen.com/api';
const apiKey = '<API_KEY>';
const agentId = 'clt7x2a0r0000lb08d9z3f5k1';

const response = await fetch(`${apiUrl}/agents/${agentId}/conversations-export?from=2026-01-01T00:00:00Z&to=2026-06-16T23:59:59Z`, {
  method: 'GET',
  headers: {
    'Authorization': `Bearer ${apiKey}`,
  },
});

const csv = await response.text();
console.log(csv);

import requests

api_url = "https://dashboard.laburen.com/api"
api_key = "<API_KEY>"
agent_id = "clt7x2a0r0000lb08d9z3f5k1"

response = requests.get(
    f"{api_url}/agents/{agent_id}/conversations-export",
    headers={
        "Authorization": f"Bearer {api_key}",
    },
    params={
        "from": "2026-01-01T00:00:00Z",
        "to": "2026-06-16T23:59:59Z",
        "channel": "whatsapp",
    }
)

csv_data = response.text
print(csv_data)

conversation_id,message_from,message_text,message_created_at
"conv_123abc","human","Hola, necesito ayuda","2026-06-16T10:30:00.000Z"
"conv_123abc","agent","Claro, ¿en qué puedo ayudarte?","2026-06-16T10:31:00.000Z"
"conv_123abc","human","Tengo una pregunta sobre mi pedido","2026-06-16T10:32:00.000Z"
"conv_456def","human","Hola","2026-06-16T15:00:00.000Z"
"conv_456def","agent","Bienvenido, ¿cómo estás?","2026-06-16T15:01:00.000Z"

GET

api

agents

{id}

conversations-export

# Export all conversations for an agent
curl --location --request GET 'https://dashboard.laburen.com/api/agents/clt7x2a0r0000lb08d9z3f5k1/conversations-export' \
--header 'Authorization: Bearer <API_KEY>'

# Export conversations from specific date range and channel
curl --location --request GET 'https://dashboard.laburen.com/api/agents/clt7x2a0r0000lb08d9z3f5k1/conversations-export?from=2026-01-01T00:00:00Z&to=2026-06-16T23:59:59Z&channel=whatsapp&status=RESOLVED' \
--header 'Authorization: Bearer <API_KEY>'

const apiUrl = 'https://dashboard.laburen.com/api';
const apiKey = '<API_KEY>';
const agentId = 'clt7x2a0r0000lb08d9z3f5k1';

const response = await fetch(`${apiUrl}/agents/${agentId}/conversations-export?from=2026-01-01T00:00:00Z&to=2026-06-16T23:59:59Z`, {
  method: 'GET',
  headers: {
    'Authorization': `Bearer ${apiKey}`,
  },
});

const csv = await response.text();
console.log(csv);

import requests

api_url = "https://dashboard.laburen.com/api"
api_key = "<API_KEY>"
agent_id = "clt7x2a0r0000lb08d9z3f5k1"

response = requests.get(
    f"{api_url}/agents/{agent_id}/conversations-export",
    headers={
        "Authorization": f"Bearer {api_key}",
    },
    params={
        "from": "2026-01-01T00:00:00Z",
        "to": "2026-06-16T23:59:59Z",
        "channel": "whatsapp",
    }
)

csv_data = response.text
print(csv_data)

conversation_id,message_from,message_text,message_created_at
"conv_123abc","human","Hola, necesito ayuda","2026-06-16T10:30:00.000Z"
"conv_123abc","agent","Claro, ¿en qué puedo ayudarte?","2026-06-16T10:31:00.000Z"
"conv_123abc","human","Tengo una pregunta sobre mi pedido","2026-06-16T10:32:00.000Z"
"conv_456def","human","Hola","2026-06-16T15:00:00.000Z"
"conv_456def","agent","Bienvenido, ¿cómo estás?","2026-06-16T15:01:00.000Z"

Export conversation history and message data from an agent in CSV format. Supports filtering by date range, channel, status, and search terms. Use this endpoint to:

Extract conversation history for analysis or compliance
Export specific conversations by ID
Filter messages by channel, status, or date range
Search for messages by text content

Path

string

required

The agent ID to export conversations from

Query

Optional

string

Start date in ISO 8601 format (e.g., 2026-01-01T00:00:00Z)

string

End date in ISO 8601 format (e.g., 2026-06-16T23:59:59Z)

string

Comma-separated conversation IDs to export (e.g., id1,id2,id3)

enum

default:"all"

Filter by message sender type: all, human, or agent

enum

default:"all"

Filter by conversation status: all, RESOLVED, UNRESOLVED, or HUMAN_REQUESTED

enum

default:"all"

Filter by channel: all, website, whatsapp, telegram, slack, dashboard, meta, mercadolibre, chatwoot, or crmchatsappai

number

default:"5000"

Maximum number of messages to export (1-100000). Default is 5000.

boolean

When true, limits results to 100 messages for preview purposes

enum

default:"asc"

Sort messages by creation date: asc (ascending) or desc (descending)

string

Search messages by text content (case-insensitive). Maximum 500 characters.

Response

The response is a CSV file with the following columns:

string

Unique identifier of the conversation

string

Sender of the message: human or agent

string

The message content text

string

ISO 8601 timestamp of when the message was created

Error Responses

Status Code	Type	Description
400	Bad Request	Invalid query parameters (e.g., invalid date format, search query too long)
401	UNAUTHORIZED	Missing or invalid authentication token
404	NOT_FOUND	Agent does not exist or does not belong to your organization
500	Internal Server Error	Server error during export processing

Notes

The response is a CSV file attachment, not JSON. Set Accept: text/csv header to explicitly request CSV format.

If no conversations are found, the response will be an empty CSV with headers only: conversation_id,message_from,message_text,message_created_at

Special characters in CSV fields are automatically escaped to prevent CSV injection attacks. Text values are quoted and internal quotes are doubled.

# Export all conversations for an agent
curl --location --request GET 'https://dashboard.laburen.com/api/agents/clt7x2a0r0000lb08d9z3f5k1/conversations-export' \
--header 'Authorization: Bearer <API_KEY>'

# Export conversations from specific date range and channel
curl --location --request GET 'https://dashboard.laburen.com/api/agents/clt7x2a0r0000lb08d9z3f5k1/conversations-export?from=2026-01-01T00:00:00Z&to=2026-06-16T23:59:59Z&channel=whatsapp&status=RESOLVED' \
--header 'Authorization: Bearer <API_KEY>'

const apiUrl = 'https://dashboard.laburen.com/api';
const apiKey = '<API_KEY>';
const agentId = 'clt7x2a0r0000lb08d9z3f5k1';

const response = await fetch(`${apiUrl}/agents/${agentId}/conversations-export?from=2026-01-01T00:00:00Z&to=2026-06-16T23:59:59Z`, {
  method: 'GET',
  headers: {
    'Authorization': `Bearer ${apiKey}`,
  },
});

const csv = await response.text();
console.log(csv);

import requests

api_url = "https://dashboard.laburen.com/api"
api_key = "<API_KEY>"
agent_id = "clt7x2a0r0000lb08d9z3f5k1"

response = requests.get(
    f"{api_url}/agents/{agent_id}/conversations-export",
    headers={
        "Authorization": f"Bearer {api_key}",
    },
    params={
        "from": "2026-01-01T00:00:00Z",
        "to": "2026-06-16T23:59:59Z",
        "channel": "whatsapp",
    }
)

csv_data = response.text
print(csv_data)

conversation_id,message_from,message_text,message_created_at
"conv_123abc","human","Hola, necesito ayuda","2026-06-16T10:30:00.000Z"
"conv_123abc","agent","Claro, ¿en qué puedo ayudarte?","2026-06-16T10:31:00.000Z"
"conv_123abc","human","Tengo una pregunta sobre mi pedido","2026-06-16T10:32:00.000Z"
"conv_456def","human","Hola","2026-06-16T15:00:00.000Z"
"conv_456def","agent","Bienvenido, ¿cómo estás?","2026-06-16T15:01:00.000Z"

laburen API

Endpoints

Agent - Export Conversations

Path

Query

Optional

Response

Error Responses

Notes

​Path

​Query

​Optional

​Response

​Error Responses

​Notes

Path

Query

Optional

Response

Error Responses

Notes