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GET
This endpoint retrieves a single annotation by ID with complete details. It includes:
  • Full annotation details (comment, sentiment, status, tags)
  • Complete conversation context with all messages
  • Message metadata (agent, contact, user, attachments)
  • Chronological message ordering for context
Authentication is required. You must provide a valid session with an organization ID.

Path

string
required
The ID of the annotation to retrieve (CUID format).

Response

string
Unique identifier of the annotation (CUID format).
string
ID of the message this annotation refers to.
string
ID of the organization the annotation belongs to.
string
Comment or feedback text for the annotation.
string
Sentiment of the annotation (e.g., positive, negative, neutral).
string
Current status of the annotation.
string
ID of the user who created the annotation.
string
ISO 8601 timestamp of when the annotation was created.
string
ISO 8601 timestamp of when the annotation was last updated.
object
Information about the user who created the annotation.
object
The message this annotation refers to, including full conversation context.
array
Tags associated with the annotation.

Error Responses